Rainbow Surgery Ramsey --> Results of patient satisfaction questionnaire


No.	QUESTION	2006	GPAQ benchmark	diff	2005	2005 bench	diff	2004
2	Satisfaction with receptionists	91	75	16	87	75	12	85
3a	Satisfaction with opening hours	79	67	12	78	68	10	67
4b	Satisfaction with availability of particular doctor	81	58	23	81	62	19	63
5b	Satisfaction with availability of any doctor	87	68	19	85	72	13	76
7b	Satisfaction with waiting times at practice	67	56	11	65	58	7	51
8a	Satisfaction with phoning through to practice	82	59	23	82	60	22	76
8b	Satisfaction with phoning through to doctor for advice	77	59	18	77	62	15	68
9b	Satisfaction with continuity of care	74	68	6	77	72	5
10a	Satisfaction with doctor's questioning	87	79	8	84	82	2
10b	Satisfaction with how well doctor listens	88	81	7	87	84	3	83
10c	Satisfaction with how well doctor puts patient at ease	87	82	5	85	85	0
10d	Satisfaction with how much doctor involves patient	87	79	8	85	82	3
10e	Satisfaction with doctor's explanations	87	81	6	86	84	2	81
10f	Satisfaction with time doctor spends	83	78	5	83	81	2	74
10g	Satisfaction with doctor's patience	87	81	6	85	85	0
10h	Satisfaction with doctor's caring and concern	89	82	7	86	85	1	80
11a	Ability to understand problem after visiting doctor	74	69	5	71	69	2
11b	Ability to cope with problem after visiting doctor	68	66	2	71	66	5
11c	Ability to keep healthy after visiting doctor	63	61	2	67	61	6	73
	OVERALL	NIL			92	81	11	76